Privacy Policy

Last updated: January 1, 2025

Apex Roofing & Exteriors Ltd. ("Apex Roofing," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information gathered through our website apexroofingcalgary.ca and our services.

Information We Collect

We collect information you provide directly to us, such as:

Name, phone number, and email address when you request a quote or contact us
Property address for service estimation purposes
Information about your roofing project or insurance claim

We also automatically collect certain information when you visit our website, including your IP address, browser type, and pages visited, through cookies and similar technologies.

How We Use Your Information

To respond to your inquiries and provide requested services
To schedule inspections and follow up on estimates
To process insurance claim information on your behalf (with your authorization)
To send service-related communications
To improve our website and services

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Insurance companies and adjusters, only with your explicit authorization
Our CRM provider (HubSpot) for managing customer relationships
Service providers who assist us in operating our website and business

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers protected by industry-standard encryption.

Your Rights (PIPEDA / Alberta PIPA)

Under Alberta's Personal Information Protection Act (PIPA) and Canada's PIPEDA, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for the collection and use of your information
Lodge a complaint with the Office of the Privacy Commissioner of Canada

Contact Us

For privacy-related inquiries, contact us at:

Apex Roofing & Exteriors Ltd.
Email: info@apexroofingcalgary.ca
Phone: (403) 555-0199
Calgary, Alberta, Canada